Poojan (Wagh) Blog

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Why I won’t buy another ChannelMaster product

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Because they won’t answer an easy question on what power adapter to use with the product that I bought (albeit a long time ago):

Your request (#31984) has been updated. Reply to this email or follow the link below:

Jeff Brown (Answer Center) Jan 09 09:47 am (MST)

Thanks for your inquiry.

Unfortunately the product you are requesting information on has been discontinued and we no do not provide complementary support on discontinued products.

Best Regards,

Jeff Brown
Tech Support Lead
Channel Master

Here’s my original request:

Jan 08 06:33 pm (MST)

Hi. I have an older CM-3043, but I can’t find the power supply. I have a bunch of universal dc supplies laying around, but I need to know the voltage that this thing wants.

I’ve looked around for data sheets etc but I can’t find any.

Can you tell me what voltage the CM-3043 needs, and if it is center-positive or center-negative? Thanks.

Unlike just about every electronic item that I’ve come across, they don’t have the supply requirements printed on the box, and they don’t have any data sheet or user manual available online.

This basically means that if I fry the product in the process of trying to get it to work, it’ll end up in a land-fill. Contrast that with this: HBR on Patagonia.

This post was originally titled “We are never ever ever getting back together”.

Written by PoojanWagh

January 9th, 2013 at 1:15 pm

Posted in Home

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An Open Letter to Barnes and Noble

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I got mad after just completing a purchase with Barnes & Noble. Seriously? They expect to compete with Amazon in the online game? Amazon at least takes security seriously. That’s the very basics of competing online: customers must trust you with their credit cards. Anyway, here’s the rant I sent them:

I’d like to express my gross dissatisfaction with your association with WebLoyalty, Inc.

I noticed it recently when completing a purchase. You certainly know that most of your customers don’t gain any value in the services offered by WebLoyalty. In effect, it’s a scam that they will try to get out of in the near future. Most of your customers will be surprised that they unwittingly gave their credit card information to WebLoyalty through your web site.

If you want to beat Amazon and your other online competitors, customers need to trust your web site. They cannot do so when you present links to sites such as WebLoyalty that are notoriously nefarious [1][2].

[1] http://www.grc.com/sn/sn-207.htm
[2] http://www.consumerwebwatch.org/dynamic/ecommerce-investigation-webloyalty.cfm

Written by PoojanWagh

August 26th, 2009 at 11:50 pm

Posted in Web

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