Poojan (Wagh) Blog

It’s clear that ClearWire’s software gives the user a better 4G experience than Sprint.

I’ve been using Sprint’s 4G for almost a week. As I posted before, I didn’t particularly like their connection software popping up their start page every time I connected to their 4G network–especially since I had to connect several times on my train ride into the city. Don’t get me wrong, the Sprint SmartView software will auto-reconnect (although I’m still not sure how I got it to do so) in the background if your 4G signal gets dropped–except every time it does so, there’s the sprint start page again, completely interrupting your work.

I coworker had issues installing SmartView on his Windows 7 64-bit machine. (I’m running 64-bit Vista right now.) He read somewhere that ClearWire’s software will install on Windows 7. Since Sprint and ClearWire are the same 4G network (Sprint divested/invested in ClearWire), the software should work. So, I happily installed ClearWire’s software trying to “upgrade” from SmartView.

It didn’t work. What’s worse is that SmartView refuses to function. Even after a complete de-install/re-install. Even after deleting sections of the windows registry, and the Sprint sub-folder in my %APPDATA% folder. (For those of you who don’t know what registry and %APPDATA% are, be thankful, and just realize I was taking desperate measures to cope with broken software.)

As it turns out, one of our IT guys told us that the 32-bit version of Clear’s software seems to work with Sprint’s 4G network (meaning, it authenticates under a Sprint 4G account–Clear and Sprint have the same network). However, the 64-bit version doesn’t. That didn’t help my Win7-64 friend and I.

What did help immensely was this post at the sprint forums. This guy “manned up” and modified the Clear software so it’ll connect to the 4G network using a Sprint account:

And it worked for me! So, no more trying to get SmartView running again. This software is way better. It’s much smaller and less intrusive. Its default install automatically reconnects when the signal is dropped. It has more updated drivers, and it supports 64-bit Win7. It’ll connect using either the 4G or the 3G modems built into the U300 (which Clear also sells).

The lesson learned here is that Sprint is distracted by 4G. It’s not their main thing. They’re supporting a bunch of other devices, and they don’t invest as much in their SmartView software. However, 4G is all ClearWire does. It shows in their software’s usability.

Just an FYI: there are no guarantees to any of this working for you. Also, the buttons on the clear software “my account”, “my usage”, “my local” won’t work for me because I don’t have a clear account… but that might change.

ClearWire also supports the built-in Intel WiMax radio inside my Lenovo T400. So, I’m going to try out their service as an official subscriber. That means I give up connecting using 3G, but that’s not so bad. It’s almost worse to have the 3G backup, because your 4G connection will imminently drop, the software will connect you on 3G, and you’ll be stuck on 3G unless you manually reconnect to 4G. Also, the U300 works better with a proprietary Y cable (supplied by Sprint/Clear) that allows for more power; it’ll be nice to not have to worry about that cable.

Incidently: if you connect to Clear’s network (using Intel’s proset WiMax utility), you’ll get an offer for a 30-day free trial (until the end of the year)—which you won’t see on their home page or anywhere else. So, it pays to just try to connect and get the offer. You do have to agree that they get to send you emails during the 30-day trial period. I’ll post a follow-up with how ClearWire’s service looks (as an official subscriber), but for right now, I’m much more impressed with ClearWire than with Sprint.

I’m taking the train along Metra’s Milwauke District West. Here’s a test close to the Elgin Station:

That’s right: 5 Mbps down and 1 Mbps up. Except that by the time I reached the next station, the 4G was disconnected. I can’t say that this is due to Sprint’s 4G network, due to their software, or if it’s due to my laptop. Regardless, it’s annoying. I do have a couple firmware updates to install, though. I tried doing it last night, but I’m not exactly sure how to (the button to update didn’t seem to do the job.)

Another thing that’s annoying? After I reconnect, the Sprint Smartview software opens Sprint’s web site in my browser. This is mildly annoying when I have firefox up (it just adds another tab). However, it’s absolutely intolerable when I don’t, because I just want to get back to work, but instead, all of a sudden, firefox pops up with:

I’ve been looking for a way to stop SmarView from doing this, but I haven’t found it yet. Incidently, I had to reconnect twice while writing this post.

OK: make that 4 times. If anyone is wondering, I’m using the U300 (can’t tell if it’s Sierra Wireless or Franklin) modem. It supports both EV-DO and WiMax. It does not automatically hand over. I’ve also tried getting SmartView to auto-reconnect to WiMax, but that doesn’t work either. You have to manually reconnect when disconnected.